What is going on with FL pest control??? Used them for over 20 yrs and 4 houses. Tried to transfer service to St Augustine after buying a house....holy cow what a headache. Took me over 3 attempts to get a call back for service. Finally, got the service and the person was late. They no longer have a corporate office. I asked to have my account transfered back to my original office and waiting for that to happen. So what is going on??? Did the company get sold??? We used to know our service reps so well and they were so organized.
My apartment uses this company for 4 weeks I have requested service. Worker was given keys per my apartment manager's procedure. No one came in, so today I walked the complex and found the contractor. He refused treatment of the home due my service animal. Said he didn't trust me. Left. This is a violation of the American's with Disabilities act. I love doing these reviews and then someone says we are going to take of this and they don't. SO whoever did the owner response, your company or its representatives still haven't contacted me and another week of your service at my apartments has passed with no one spraying my apartment.
I tried to contact Florida pest control multiple times to cancel my service, but no one knew what they doing. Ended up getting charged the full amount even though no service was performed. They couldn't refund it even they didn't perform service and was also not able to prorate it from the time that the property was sold. Only paid because they threatened me to send to collections agency - again no service performed, for a property I don't own.
Don't call them unless you already know exactly what you want. When they answered, I said, "I have questions about a specific treatment." I just wanted information. The person that answered the phone wouldn't even let me ask a question without giving them an account to look up. Then, once I was able to ask my question, she had no idea and said she'd have to get someone to call me back. Why don't they have someone answering the phone that knows their products? She kept talking about the account and services I never renewed. I don't care. I just need information right now. She couldn't give it to me without "sending this over to someone and having them call me back". Why? You're answering the phone. You should know this information. Why are they having people answer the phone without training them on even the basics of their products and services?
Never use these people. I had termite policy with them that I wanted to cancel, they said you can’t cancel and you still own us the full amount. Then I get this letter in the mail. Who sends such a letter with this language. Be aware of this and think twice before you use them.
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Price increase when we reach 20 premium