Falcon Lawn & Pest

3100 NE 37th Pl, Wildwood, FL 34785, USA

About Falcon Lawn & Pest

4.3 / 5

from reviews

Is this your business?

    sheryl emerich
    -
    September 13, 2019

    Update: We had some serious problems with our lawn as the photos would indicate. Initially, I was very disappointed because my research suggested that Falcon was my best choice for economical, quality lawn service. The first few months of service were great and then the problems occurred. It took a while to reach upper level management, but once this happened, good things started to happen again. In fact, we discovered that the owner, Mr Louis Witherington, takes any deficiencies in the quality of his service very seriously. He became personally involved and proffered a treatment plan that would ensure a lawn that appropriately displayed the company distinction among lawn care providers. Photos show improvements in a couple months. For now, we will continue service with Falcon and hope the lapse was an anomaly, or perhaps an incident that led to a change in policy or procedure. Nevertheless, it was nothing short of impressive to see the level of engagement, up to the owner, to ensure a certain standard, reputation and quality.

    Joanne Cerrito
    -
    September 14, 2020

    Choosing Falcon Lawn and Pest has been the absolute biggest mistake we have made when it comes to hiring services for our home in the Villages. We hired Falcon upon the completion of our home in August 2019 - the pictures attached to this review shows the side of the yard that has lost all grass coverage - other areas of the yard had different types of weeds and thinned coverage. For the purposes of this review we also had Falcon services for two additional addresses. We chose to pay for all of our services upfront on all of the accounts and this is where our issues began. As our services were coming towards the 12 months one of our address had been turned over to "collections" for nonpayment - the service/invoices that were turned into collections just so happened to be for work that was authorized by our sales rep "Mark" to accommodate for issues with our yards - It should also be noted that the sales rep Mark is/was the highlight of Falcon as he was very responsive and attentive when setting up our accounts. Upon learning of a past due invoice we called the office and spoke with an office employee named Barbara. After explaining to great lengths this was supposed to be a free service we ended up having to pay the $150 to remove it from collections - in addition we requested confirmation that no other money was owed and we wanted to close all of the accounts. So at this point - our yard was still a mess - especially the area the photos are showing - we didn't get any free services to make up for the lack of service on our account - and there was no remedy to repairing the area that was lacking grass. We emailed our sales rep Mark with what was taking place and he confirmed in the email that these were in fact ordered by him at no charge but that we needed to take it up with the office. At this point the office manager - Annetta returned a phone call that we had placed. This office manager by far was the rudest - most condescending individual that we have ever encountered. The entire time she refused to acknowledge the damaged yard or the services our sales rep had requested at no charge. Fortunately due to our home surveillance cameras and us speaking on speaker phone - her poor and chastising attitude was all captured on video. HOWEVER as if this wasn't the end - she also claimed that we now owed an ADDITIONAL $194 on our account from services that were provided within the last few days! We had reps from the office come by our home approximately 3 weeks ago from the date of this review - and to date ZERO has been done by Falcon to refund the $150+ from the charges we paid despite our sales rep giving them for free, the $194 of new charges has arrived in the mail as past due, and we had to spend $1,300 to replace the sod on the side of our home. AS WELL AS WE HAVE NOW HIRED ANOTHER SERVICE TO REPAIR THE DAMAGE THROUGHOUT OUR YARDS. The overwhelming number of our neighbors all told us to go with the company that we have now hired from the beginning but for the sake of saving a few dollars per year we made the regretful mistake of trying out Falcon Lawn and Pest. Not only is their service lacking but the horrid attitude you receive from Annetta will make offset any savings worth it. Unfortunately for Mark our sales rep and the other office staff - they all have positive customer friendly attitudes - however that stops with Annetta. Anyone questioning the validity of this claim - make it a priority to look at yard signs throughout your neighborhood and you will rarely spot a Falcon Lawn and Pest sign compared to others. Lastly, before typing this review I attempted to call the field manager Glenn for Falcon who came by our house three weeks ago and have still not heard back from him.

    Kathryn Amyot
    -
    December 13, 2021

    Jenny, my lawn and shrub care specialist visited today 12/13/21. Jenny took time to listen to my concerns and explain the possible issues I am experiencing on the property. She is knowledgeable and caring. Jenny takes pride in her job and provides exceptional customer service. As an example, today I showed her that one of my Queen Palms was bleeding from the trunk. She explained this is the first time she had seen this. To try to identify the issue she went to her truck to retrieve a palm tree booklet she had purchased, on her own, to gain further knowledge about palms in particular. The issue was not clearly identifiable from the booklet. After Jenny completed the service and left, I later received an email direct from Jenny with a picture description of the disease my palm is experiencing. Jenny has gone above and beyond and is to be commended for her extra time and efforts she puts into a job she clearly loves!

    John Huige
    -
    September 20, 2021

    We have used Falcon Lawn and Pest for several years for all their services. They are dependable and responsive. Our lawn looks great. Their employee, Bradley was at our home today for a pest inspection. He was courteous, thorough and very helpful. We highly recommend Falcon.

    Terry Byers
    -
    February 25, 2022

    Joe did an excellent job ridding our house of what he called, "our unwanted house guests!" He couldn't have been more friendly, professional and thorough! WE appreciate his work so much!

    Falcon Lawn & Pest

    Our Address

    3100 NE 37th Pl, Wildwood, FL 34785, USA

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