I had my first inspection/extermination service from Arrow recently. The technician was very respectful and polite. He made sure to explain the process to me and didn't seem to mind how weirdly interested I was in insecticide. I used to do my own pest control since I lived somewhere that neglected it, so I was excited to see a professional at work! They also offer pest control between quarterly appointments if needed at no extra cost. So far, I have seen dead roaches, but no living ones!I look forward to future treatments with Arrow.
I'm having a rodent issue in my attic. I called and they said they would send someone out for an evaluation. Unfortunately, the day of the evaluation was the hurricane that rolled through here and they were a no-show. It was understandable except they didn't call to tell me because no one actually booked the appointment for me. The next day after the Hurricane, Chris came out. He went over everything that needed to get done, gave me a quote, told me someone would be out at my house the following week either early or mid week, had me sign a document and was on his way (after running over my recycling bin). A week rolls by without any communication. When I called on Friday to find out what was going on, they said a "glitch in the system" prevented my form from being seen, and told me they would call me back in an hour to schedule. Two hours go by and when I called them, they then tell me that it's two weeks out before they can come to my house. Not what I was told by the initial evaluator AND on top of that they lost my paperwork twice.
Great company. I would never leave Arrow had them for many years. Awesome customer service and techs are the best.
Marty helped us figure out that we had dodged a bullet. We had found Frass on the floor of a closet and were afraid we had termites. He did an extremely thorough inspection of the entire house and confined no evidence of termite infestation. Apparently, they had come in in a wooden hanger purchased at bed Bath and beyond. One hanger was partially consumed, and there was a termite larva inside.
Great customer service! Since using Arrow Exterminators of insect problems have disappeared! Highly recommend them!
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