Update: I was NOT contacted by a Bug Out representative. However, a technician came out without a 2 day notice phone call on the morning Hurricane Milton was making landfall (Oct.9). A follow up appointment was made, but nobody showed up. The next afternoon, a new appointment was made. Weeds were killed from the treatment on Oct.9th, but now it already choked the grass. This is going to need to be re-sod due to Bug Out's negligence. I sent a message through Bug Out's website where I was supposed to receive a response within 24 hours. It's been over that, and I still haven't received a response.
I'm done. I have been with this company for well over 20 years, but something changed, and not for the better. We are set up to be called 2 days prior to service which stopped, and despite my multiple requests, has not resumed. For this reason, we did not know they were coming so they were not able to get in our backyard. However, their treatment report does not indicate this whatsoever. It just states treatment was completed. We have weeds taking over our grass back there, so I requested they come out to finish their job. They were able to squeeze us in two weeks later only for the tech to say that he doesn't have the right chemicals to treat that particular weed. He set up a new appointment two weeks later that disappeared from our account. I called to set up a new one, and that one magically disappeared too. Customer service might as well be called appointment makers because they respond to your issues in a syrupy sweet voice, but only set up new appointments for you (that get canceled). Your issues are never resolved and now it looks like I'm going to have to resod.
Joyce Kilpatrick
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September 11, 2024
Called to schedule an appointment because of all the rain it has put a fungus on the yard.. Called on a Monday and was told someone would call to schedule me an appt. Called again Thursday because nobody called me back as promised. Called again Saturday because of no call back and was told they had someone scheduled to come out Tuesday between 8-12. Needed it earlier but there was nothing I could do. Tuesday around 2:45 when I got home from work it was a no show. Called again they told me they would have the tech call me and also the supervisor since I asked to speak with them. Here it is Wednesday 10 days later no service for my yard and now 1/2 of it is brown and no call back from anyone. They did tell me that we are scheduled for our regular service on 9/14 and I told them my yard can’t wait until then. Guess it will have to since they don’t call back or show up. Just hoping that they haven’t cancelled that appt thinking they came out yesterday. Yard was pretty green and this is what it looks like now.
Paul R
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May 28, 2024
We had a terrible yard ,used 2 fly by night companies that are a dime a dozen ,they promise the rainbow and the pot of gold at the end yet they were terrible,great sales pitch but terrible.Did our due diligence ,research and found a company that has been local and around for many years ,costs a lil bit more than the competition but I have been nothing but impressed!!!!BUGOUT is the answer if you want a knowledgeable yard service and I can’t speak for all the technicians but shoutout to our technician BOBBY TEETER!!!
He has been very thorough on the work he puts in,very knowledgeable and walked with us from the very start ….
that desert that I thought was un salvageable to the point we are at now,thank you BUGOUT and BOBBY!!! ,I highly recommend BUGOUT if you would like to get your St Augustine grass up to par….not exaggerating we have neighbors knock on our door asking “who does your grass”….had to share and give these guys the recognition they are due!!!
Derick Colas
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August 30, 2024
Devin Gould has been fantastic every single time he was come out to our home. Amazing customer service, answers every single question my wife and I might have. Very respectful ,nice and through with the work he does. If I could give him more than 5 stars I would. Thanks for your help Devin
Sa Japsi
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July 18, 2024
Paul consistently exemplifies the pinnacle of professionalism and punctuality, ensuring our home remains a bastion of safety. His unwavering dedication to exceeding expectations has rendered our long-term experience with his services nothing short of exemplary. The expertise and conscientious attention to detail he brings to his work have established a foundation of trust and security that is truly invaluable. Without question, Paul is a formidable asset to your esteemed organization, embodying the highest standards of service excellence.
Update: I was NOT contacted by a Bug Out representative. However, a technician came out without a 2 day notice phone call on the morning Hurricane Milton was making landfall (Oct.9). A follow up appointment was made, but nobody showed up. The next afternoon, a new appointment was made. Weeds were killed from the treatment on Oct.9th, but now it already choked the grass. This is going to need to be re-sod due to Bug Out's negligence. I sent a message through Bug Out's website where I was supposed to receive a response within 24 hours. It's been over that, and I still haven't received a response. I'm done. I have been with this company for well over 20 years, but something changed, and not for the better. We are set up to be called 2 days prior to service which stopped, and despite my multiple requests, has not resumed. For this reason, we did not know they were coming so they were not able to get in our backyard. However, their treatment report does not indicate this whatsoever. It just states treatment was completed. We have weeds taking over our grass back there, so I requested they come out to finish their job. They were able to squeeze us in two weeks later only for the tech to say that he doesn't have the right chemicals to treat that particular weed. He set up a new appointment two weeks later that disappeared from our account. I called to set up a new one, and that one magically disappeared too. Customer service might as well be called appointment makers because they respond to your issues in a syrupy sweet voice, but only set up new appointments for you (that get canceled). Your issues are never resolved and now it looks like I'm going to have to resod.
Called to schedule an appointment because of all the rain it has put a fungus on the yard.. Called on a Monday and was told someone would call to schedule me an appt. Called again Thursday because nobody called me back as promised. Called again Saturday because of no call back and was told they had someone scheduled to come out Tuesday between 8-12. Needed it earlier but there was nothing I could do. Tuesday around 2:45 when I got home from work it was a no show. Called again they told me they would have the tech call me and also the supervisor since I asked to speak with them. Here it is Wednesday 10 days later no service for my yard and now 1/2 of it is brown and no call back from anyone. They did tell me that we are scheduled for our regular service on 9/14 and I told them my yard can’t wait until then. Guess it will have to since they don’t call back or show up. Just hoping that they haven’t cancelled that appt thinking they came out yesterday. Yard was pretty green and this is what it looks like now.
We had a terrible yard ,used 2 fly by night companies that are a dime a dozen ,they promise the rainbow and the pot of gold at the end yet they were terrible,great sales pitch but terrible.Did our due diligence ,research and found a company that has been local and around for many years ,costs a lil bit more than the competition but I have been nothing but impressed!!!!BUGOUT is the answer if you want a knowledgeable yard service and I can’t speak for all the technicians but shoutout to our technician BOBBY TEETER!!! He has been very thorough on the work he puts in,very knowledgeable and walked with us from the very start …. that desert that I thought was un salvageable to the point we are at now,thank you BUGOUT and BOBBY!!! ,I highly recommend BUGOUT if you would like to get your St Augustine grass up to par….not exaggerating we have neighbors knock on our door asking “who does your grass”….had to share and give these guys the recognition they are due!!!
Devin Gould has been fantastic every single time he was come out to our home. Amazing customer service, answers every single question my wife and I might have. Very respectful ,nice and through with the work he does. If I could give him more than 5 stars I would. Thanks for your help Devin
Paul consistently exemplifies the pinnacle of professionalism and punctuality, ensuring our home remains a bastion of safety. His unwavering dedication to exceeding expectations has rendered our long-term experience with his services nothing short of exemplary. The expertise and conscientious attention to detail he brings to his work have established a foundation of trust and security that is truly invaluable. Without question, Paul is a formidable asset to your esteemed organization, embodying the highest standards of service excellence.